Operations Manager at FMR AGENCY

Job Summary

We are seeking an experienced and proactive Operations Manager to oversee the day-to-day activities of our laundry and dry-cleaning business. The ideal candidate will ensure smooth operations, maintain service quality, manage staff performance, and drive customer satisfaction.

This role requires a strong leader with excellent organizational and customer service skills who can thrive in a fast-paced service environment. This position offers a great opportunity for career growth.

Key Responsibilities

• Oversee daily laundry and dry-cleaning operations to ensure efficient workflow
• Maintain high-quality service delivery and enforce operational standards
• Supervise, train, and schedule staff to maximize productivity
• Handle customer service issues promptly and professionally
• Monitor equipment performance, coordinate maintenance, and ensure proper usage
• Track inventory of supplies and manage procurement to avoid shortages
• Implement process improvements to enhance efficiency and customer satisfaction
• Prepare operational reports and present performance updates to management
• Ensure compliance with health, safety, and hygiene standards
• Motivate and mentor staff to foster a positive and productive work environment

Qualifications & Requirements

• HND or BSc in Business Administration, Management, or a related field
• Minimum of 3 years' proven experience as an Operations Manager (preferably in a service or retail-based business)