Operations Manager at Fave Consulting

Job Summary

We are seeking a reliable Operations Manager to join our Beauty Salon in Lagos. The ideal candidate should reside in nearby areas with proximity to town and be ready to take on responsibilities with dedication. This position offers a great opportunity for career growth.

In this role, you will be responsible for day-to-day operations of the Spa, including meeting financial goals, executing strategic plans, implementing marketing initiatives, conducting staff training, acting as a liaison to other revenue centers, and professionally representing the facility. You will lead and motivate staff to achieve high customer service standards, operational goals, and exceed guest expectations.

Key Responsibilities

• Maintain high service standards for guests by upholding the company's Vision Statement, Core Values, and Brand Promises
• Ensure staff are fully knowledgeable on services, products, programs, and activities through regularly scheduled staff meetings
• Assess employee progress continually, train employees with positive reinforcement, discipline fairly and consistently, participate in annual performance evaluations, and assist in the termination process when necessary
• Provide excellent customer service and monitor guest feedback through customer care follow-up and surveys
• Supervise and follow up on guest requests and comments
• Work closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner
• Ensure fiscal responsibility through efficient staff scheduling and maintain budgetary guidelines
• Provide necessary financial information to the Accountant and Spa Director for accurate reporting of daily sales and financial performance
• Develop and implement retail sales strategies to ensure financial goals are attained