Operations Manager

This vacancy presents a chance to join a leading organization. Role Overview - We are looking for a strategic and hands-on Operations Manager to serve as the engine behind our thriving online brand. - In this role, you will oversee the entire backend of our retail business—from product sourcing and inventory control to warehouse coordination and last-mile delivery. - Your mission is to build a scalable, efficient infrastructure that ensures every customer receives their order accurately and on time while maintaining high profitability. Key Responsibilities: - Manage end-to-end logistics, including third -party logistics providers, shipping carriers, and packaging vendors. - Oversee stock levels across all SKUs, set reorder points, implement predictive forecasting to prevent stockouts or overstocking. - Optimize fulfillment workflows to increase speed and accuracy while reducing the "cost per order". - Collaborate with IT and Marketing to ensure the e-commerce platform (e.g., Shopify) runs smoothly, managing product listings and troubleshooting technical issues. - Partner with the customer support team to resolve escalations and streamline the returns/refunds process to boost Net promoter score. - Track and report on key operational KPIs, including Order accuracy rate, On-time Delivery, and Inventory Turnover. Requirements: - Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field. - 3 -5 years of experience in e-commerce or FMCG operations, with a proven track record of scaling operations in a high-growth environment. - Hands-on experience with Order Management Systems, ERPs, and e-commerce platforms such as Shopify - Expert-level data analysis, project management, and the ability to build Standard Operating Procedures (SOPs). - Experience managing global shipping and cross-border logistics. - Certifications in Six Sigma or Lean methodologies is an added advantage.