Operations Manager

This position offers a great opportunity for career growth. Role Summary

• We are seeking a highly driven, hands-on Manager to oversee the day-to-day running and growth of our cake and grills business.

• This role requires someone who can manage people, systems, quality, customer experience, and revenue growth while thinking strategically about how to expand the business.

• The ideal candidate is both operationally strong and commercially minded: someone who can run the business effi ciently today and actively build opportunities for tomorrow.

Key Responsibilities: Operations & Staff Management:

• Oversee daily operations across both business arms (cakes and grills).

• Manage all staff , including supervisors, kitchen staff , service staff , and support roles.

• Recruit, train, schedule, and evaluate staff performance.

• Ensure all supervisors are properly monitored, supported, and held accountable.

• Create and enforce SOPs for operations, hygiene, food safety, and service delivery.

• Ensure compliance with health, safety, and operational standards at all times.

Customer Service & Experience:

• Take full ownership of customer experience—from ordering to delivery or service.

• Handle customer complaints, feedback, and resolutions professionally and promptly.

• Ensure consistent service quality across all touchpoints (in-store, delivery, online).

• Implement systems to improve repeat customers and customer loyalty.

Quality Control:

• Maintain strict quality control standards for:

• Product taste, consistency, and presentation

• Packaging quality and branding

• Portion control and value for money

• Regularly inspect products and packaging to ensure consistency and excellence.

• Work closely with kitchen teams to improve recipes, processes, and output quality.

Marketing & Brand Growth:

• Plan and execute digital marketing initiatives (Instagram, WhatsApp, promotions, online campaigns).

• Coordinate content ideas, promotions, and seasonal campaigns.

• Identify and implement offl ine marketing strategies (partnerships, events, corporate orders, activations).

• Track marketing performance and adjust strategies to increase sales and visibility.

Business Development & Revenue Growth:

• Identify new revenue streams (corporate orders, events, bulk orders, collaborations, pop-ups, delivery platforms, etc.).

• Develop and manage partnerships with individuals, brands, and organizations.

• Proactively seek opportunities to increase daily, weekly, and monthly sales.