Operations Manager

A top employer is now accepting applications for this role. Main Function

• The Operations Manager will oversee the daily operational performance of the organization’s multiple business units, including retail, oil and gas, automobile services, hospitality, and food operations.

• The role ensures that all units operate efficiently, profitably, and in compliance with company standards and policies.

• The ideal candidate will be an organized, results-driven professional with strong leadership, analytical, and problem-solving skills. They will play a key role in optimizing processes, coordinating teams, and driving continuous improvement across business operations.

Role Responsibilities Operational Leadership

• Manage and coordinate daily activities across all operational units to ensure smooth business performance.

• Implement operational strategies and ensure alignment with overall business objectives.

• Supervise operations staff and department heads to ensure efficiency, quality, and service consistency.

• Review operational workflows regularly and recommend improvements for efficiency and cost reduction.

Performance Management:

• Monitor performance metrics across all business units (sales, production, customer service, and logistics).

• Analyze data and prepare operational reports to track performance against set KPIs and targets.

• Identify underperforming areas and initiate corrective actions to improve results.

• Support strategic planning and budget execution for each unit.

Resource and Process Optimization:

• Ensure optimal allocation of human and material resources to meet operational goals.

• Develop and enforce Standard Operating Procedures (SOPs) for all business units.

• Oversee procurement, inventory, and logistics management to reduce wastage and maintain adequate stock levels.

• Support automation and digitalization of operational processes for better efficiency.

Quality Assurance and Customer Experience:

• Maintain consistent quality standards across all operational units.

• Ensure prompt and professional resolution of customer complaints and service-related issues.

• Conduct routine inspections and evaluations to maintain operational and service excellence.

• Promote a strong culture of customer service among all frontline employees.

Compliance, Health & Safety:

• Ensure compliance with company policies, safety standards, and industry regulations.

• Oversee environmental, safety, and health (EHS) programs to ensure workplace safety.

• Conduct regular audits to assess operational risk and enforce compliance with statutory r...