Operations Lead at Spurt!

This position offers a great opportunity for career growth. Summary Iyewo is a mission-driven health venture building accessible, affordable pathways to care for under-served communities in Nigeria. From market pop-ups to home visits, we’re pioneering flexible healthcare delivery that meets people where they are — literally. As we move from pilot to scale, we’re looking for an entrepreneurial operator who wants to build systems that transform how care is delivered. We’re seeking a hands-on, strategic Operations Lead who will serve as the Founder’s right hand — managing day-to-day delivery while helping shape our growth trajectory. You’ll move between high-level strategic planning and roll-up-your-sleeves execution. This is not a desk job; it\\\'s a role for a doer, builder, and systems thinker who thrives in ambiguity and is passionate about health equity. Iyewo is at a critical inflection point. Our founder has built strong early traction. Now we need someone to help translate vision into reliable, repeatable operations — someone who sees themselves as a partner, not just a manager. If you want to help shape what accessible healthcare could look like across Nigeria — this is your moment. Job Description Service Delivery Management

• Oversee day-to-day coordination of our Market Health and Home Health offerings.

• Ensure client experiences are smooth, respectful, and efficient — from booking to service to follow-up.

• Manage scheduling, logistics, and task assignment across medical and non-medical teams.

Systems & Workflow Development

• Co-design and implement operating procedures (SOPs) for fieldwork, customer engagement, payments, inventory, and reporting.

• Work with our tech advisors to pilot simple digital tools (e.g., WhatsApp integrations, Airtable trackers) to improve workflows.

• Monitor and troubleshoot operational bottlenecks in real time.

Team Coordination & Culture

• Provide direct supervision and support to field staff, volunteers, and temporary workers.

• Run weekly team check-ins and pulse check-ins to keep delivery aligned and morale high.

• Embed a feedback culture and support training/onboarding of new hires.

Strategy Execution

• Translate high-level goals into weekly and monthly action plans with measurable targets.

• Track performance against KPIs and surface risks or adjustments to the Founder early.

• Support grant reporting and stakeholder updates with operational insights.

You Might Be Right If...

• You’ve led operations in a startup, social enterprise, or last-mile delivery business.

• You’re comfortable designing a tracking sheet and coaching a community nurse in the same hour.

• You take initiative but also understand when to consult, pause...