Operations / General Manager at Ralds & Agate

Position Overview

A reputable organization seeks a dedicated individual to oversee operational and administrative functions, ensuring smooth workflow, profitability, and exceptional guest experience.

Locations

Grailland and Iju Hills - Lagos, Nigeria

Mission / Purpose of the Job

The Operations/General Manager will be responsible for overseeing the company's operational and administrative functions to ensure smooth workflow, profitability, and exceptional guest experience. The role requires overseeing department leaders, implementing policies, and motivating teams to meet business goals.

Key Responsibilities

• Develop and execute operational strategies to drive business growth, profitability, and service excellence
• Oversee daily operations across all departments, ensuring seamless workflow and adherence to standards
• Implement company policies, SOPs, and performance frameworks to maintain consistency and efficiency
• Monitor guest satisfaction levels and promptly resolve escalated complaints
• Supervise departmental heads and foster a culture of teamwork, accountability, and continuous improvement
• Conduct periodic operational and financial performance reviews and provide actionable reports to management
• Ensure compliance with health, safety, and regulatory standards across the facility
• Champion staff development by coordinating training programs and promoting skill enhancement
• Manage cost-control initiatives to improve overall operational efficiency and profitability
• Lead business development initiatives and strategic partnerships that enhance occupancy, revenue, and brand positioning

Required Qualifications

Education

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or relevant field
• Advanced certifications preferred

Work Experience

• Minimum of 5 years in hospitality management or similar leadership capacity
• Proven experience managing hotel, lodging, or conference operations
• Demonstrated track record in cost control, team management, and guest satisfaction optimization