Operations & Facility Supervisor (Short-Let Apartments)

Role Overview

We are seeking a reliable and detail-oriented Operations & Facility Supervisor to oversee the day-to-day running of our short-let apartment units. This role is execution-focused and requires someone who can follow systems, maintain standards, and represent the brand professionally with guests and partners.

This is a structured, full-time position for someone looking for stability, growth, and long-term responsibility—not a freelance or commission-based role.

Key Responsibilities

Operations & Property Oversight

• Ensure apartments are guest-ready at all times
• Supervise cleaning, laundry, and basic maintenance
• Inspect units before and after guest stays
• Report damages, shortages, or maintenance issues promptly
• Coordinate with cleaners and technicians when required

Guest Experience

• Manage guest check-ins and check-outs
• Respond to guest inquiries and complaints professionally
• Ensure guests comply with house rules
• Maintain high guest satisfaction and reviews

Booking & Communication Support

• Respond to WhatsApp and social media inquiries promptly
• Follow approved pricing and booking guidelines
• Update booking status and maintain basic records
• Escalate issues that require management approval

Business Development Support

• Assist with partnership outreach to travel agencies, ride-hailing drivers, and local referral sources
• Maintain cordial relationships with estate security and gate personnel
• Note: All partnerships and contacts remain company property

Social Media & Administrative Support

• Post approved marketing content
• Assist in running boosted ads using company-approved budgets
• Maintain response time standards on digital platforms

What This Role Is Not

• No personal marketing or management of other apartments
• No private commissions or side deals
• No price negotiations outside company policy
• No freelance or independent arrangements