Operation Officer

A dynamic team is expanding and looking for the right talent. Role Summary  - The operations Lead is responsible for overseeing day to day operational activities to ensure organizational efficiency, productivity and excellence service Role Responsibilities - Oversee the general operations of the office to ensure efficiency and smooth workflow. - Ensure the availability of all resources required resources for daily operations such as toiletries, printing paper, stationery, etc. - Coordinate logistics handling for activities and business operations such travel tickets, accommodation, stationery - Oversee office assets, ensuring proper usage, maintenance, repairs and accountability - Handle procurement activities such as sourcing, ordering and supply coordination of all office equipment & services. - Handle order placement for clients to ensure prompt delivery to customer. - Work on purchase orders and MLAs for Clients - Data entry about dates of purchase, licenses & maintenance on CRM - Tracking product maintenance dates on CRM - Handling Esri and OEM related issues to do with administration and operations. - Complaint handling and resolution: Serving as the first point of contact for client complaints and collating and passing on client complaint issues to the relevant department (this must be done using the complaint resolution form and protocols). - Coordinate the renewal of statutory documents and ensure full compliance with regulatory requirements. - Supporting sales department with bidding documentations, vendor registration etc. - Provide excellent customer service and ensure customer inquiries and issues are handled professionally - Recruit, train and manage the performance of team members - Perform any other job-related roles assigned . Required Qualifications:   - A minimum of a first degree in Business Administration or equivalent. Skills: - Procurement - Analytical skills - Communication skills - Ability to multitask. - Negotiation skills - Ability to pay attention to detail. - Interpersonal skills - Presentation skills - IT skills, including the use of spreadsheets - Team working skills and a collaborative approach to work - project management, organizational and negotiating skills.