Online Sales Manager

We invite applications from suitably qualified candidates. Position Overview: - The Virtual Sales Manager (Office-Based) is responsible for managing and growing sales generated through virtual channels such as phone calls, WhatsApp, social media, websites, and online marketplaces. - The role oversees virtual sales agents, ensures prompt customer engagement, tracks online orders, and drives revenue growth while operating from the company office. Key Responsibilities: Virtual Sales Operations: - Manage all virtual sales activities including phone, WhatsApp, social media, website, and e-commerce platforms. - Ensure prompt response to customer inquiries, orders, and complaints. - Monitor daily online sales transactions and order fulfillment processes. Team Management & Supervision: - Supervise virtual sales representatives and customer service agents. - Set daily, weekly, and monthly sales targets. - Monitor agent performance, attendance, and productivity. Customer Relationship Management: - Maintain strong customer relationships and improve customer retention. - Ensure professional communication standards across all virtual platforms. - Resolve escalated customer issues efficiently. Sales Strategy & Growth: - Develop strategies to increase online and virtual sales volume. - Collaborate with marketing team on digital promotions and campaigns. - Identify new online sales opportunities and partnerships. Reporting & Analysis: - Prepare daily, weekly, and monthly virtual sales performance reports. - Track KPIs such as conversion rates, response time, order value, and revenue. - Provide insights and recommendations to management. Process & System Management: - Ensure proper use of CRM, sales software, and order-management systems. - Maintain accurate customer and sales records. - Enforce compliance with company sales policies and procedures.