NOC Engineer

An exciting opportunity has arisen for a motivated professional. Position Overview: - Perform general “system administration” tasks on all elements of the network - Discover problem areas which could negatively impact system performance or customer satisfaction - Pro‐actively monitor network and system performance. - Analyze traffic data and trends and escalate areas of concern to the network design authority. - Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). - Perform general “system administration” tasks on all elements of the network. - Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems - Take ownership to ensure that all problems are resolved in a timely and efficient manner. - Manage problem resolution using network monitoring/management tools - Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met. Education: and Qualifications - BSc / HND in Computer Engineering/Telecommunications - Strong communications skills both written and verbal. - Capable of making solid, fact-based decisions under pressure. - Ability to work well in an international, multi-cultural, and high-pressure technical environment. - Technical experience in a telecommunications or network operations environment. - Very Good understanding of wireless communications Technology - Cisco CCNA/CCNP certification. - Knowledgeable to Manage Cisco switches - Interested candidates must be able to work on a 24/7 shift Rotation.