Night Auditor/ Duty Supervisor at Domeo Resources International (DRI)

Main Function

The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation. This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours. The position is essential to delivering a seamless luxury guest experience around the clock.

Guest Experience & Night Service Excellence

• Provide warm, professional service to guests throughout the night
• Handle late arrivals, early departures, and special guest requests
• Resolve guest concerns efficiently with a calm and service-oriented approach

Night Operations & Duty Oversight

• Supervise all overnight front-office functions, ensuring smooth operations
• Monitor lobby and hotel activity, coordinating with security and housekeeping
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience

Financial & Audit Responsibilities

• Complete daily financial audit, balancing revenue, payments, room charges, and reports
• Verify accuracy of postings, transactions, and PMS records
• Prepare night audit summaries and handover reports for management

Staff Coordination & Supervision

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards
• Support staff with training on procedures, systems, and guest service expectations
• Coordinate cross-department communication for any overnight issues

Administration & Reporting

• Prepare incident reports, operational logs, and guest feedback documentation
• Update reservations, guest profiles, and billing details as needed
• Ensure accurate completion and filing of all audit and duty records

Safety, Security & Emergency Response

• Enforce hotel safety, security, and emergency protocols
• Liaise with security to manage incidents and maintain secure premises

Career Growth Opportunity

This position offers a great opportunity for career growth in hotel management and operations.