Network Operation & Support Center Engineer

An exciting opportunity has arisen for a motivated professional. Responsibilties - Receive calls for all customer complains. - Carry out first level troubleshooting to resolve customer issues remotely. - Open, assign, update, and close tickets for all customer issues reported. - Escalate unresolved technical issues to the Service Planning & Optimization unit. - Follow up on every open ticket that is assigned other units. - Ensure issues are resolved and tickets closed within 48 hours. - Manage all customer communication channels and ensure they are always active. - Notify customers of any pre-planned network activity. - Notify all affected customers of downtimes caused by service failures. - Call customers to confirm their issues have been resolved before closing tickets. - Monitor all POPs and enterprise customer last mile links. - Ensure new enterprise links are added to monitoring tools. - Maintain a database of all enterprise customer PRTG login details and ensure it is always up to date. - Ensure new enterprise customer PRTG details are created. - Generate monthly availability report for all enterprise customers. - Maintain a complete database for all customers and ensure it is always up to date. - Other duties assigned by unit head. Required Qualifications: - Interested candidates should possess an HND / Bachelor's Degree with 4 years experience.