Marketing/Customer Service Executive at Sunrose Consulting

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Marketing and Customer Service Executive. The successful candidate will be responsible for managing samples, providing excellent customer service, creating content for social media, and supporting the sales team. If you're a creative and organized individual with excellent communication skills, we'd love to hear from you.

Key Responsibilities

Sample Management

• Manage all samples received and ensure they are documented and arranged accordingly in the sample collection shelf
• Issue samples to the sales team for sales visits and presentations to customers
• Keep records of all samples taken out and update sample records

Sales Support

• Request feedback on samples submitted to customers from the Sales Executive
• Attend trade fairs and exhibitions to identify potential leads and share information with your direct report

Social Media and Online Activities

• Monitor online activities and social media of related companies for possible prospects and share information with your direct report
• Create content and manage all relevant social media platforms

Customer Service

• Attend to customers and visitors, provide necessary information, and direct them to the appropriate departments or individuals
• Take messages and handle general inquiries via phone, email, and in-person courteously
• Ensure the reception area is tidy and presentable

Required Skills

• Communication: Excellent verbal and written communication skills
• Interpersonal Skills: Strong interpersonal abilities
• Organizational Skills: Good organizational skills
• Social Media: Social media proficiency (Instagram, Facebook, Threads, etc.)
• Creativity: Innovative and creative approach to tasks
• Customer Service: Strong customer service orientation
• Marketing Knowledge: Knowledge of marketing brands, product and service management
• Problem-Solving: Ability to identify and resolve issues effectively