Marketing and Customer Service Manager at Handyman Daige Properties

About the Role

An established company is recruiting a Marketing and Customer Service Manager to lead and develop their marketing and customer service operations in Lagos.

Key Responsibilities

• Manage the Marketing and customer service team, providing leadership, training, and coaching
• Monitor and evaluate team performance, providing feedback and support to enhance sales and customer service skills
• Develop sales and customer service strategies to achieve organizational sales goals and revenue targets
• Set individual sales targets with sales and customer service team members
• Develop and refine sales scripts with agents
• Track, collate, and interpret sales figures and reporting
• Ensure the marketing and customer service team have the necessary resources to perform effectively
• Identify new business opportunities, market segments, and potential clients to drive business growth
• Plan and direct marketing and customer service training in collaboration with the Human Resources department
• Assist the Human Resources department during hiring processes
• Control expenses and monitor budgets for the marketing and customer service department
• Stay informed about market trends, competitor activities, and industry developments to identify growth opportunities
• Prepare and present sales reports, performance analyses, and forecasts to senior management with insights and recommendations

Requirements

• Bachelor's Degree in a relevant field
• Minimum 15 years' post-NYSC experience
• Extensive experience in sales, marketing, and customer service
• Strong communication, interpersonal, and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales (strong advantage)
• Customer-focused mindset with strong problem-solving abilities
• Proven ability to lead and develop teams