Maintenance Repair and Overhauling (MRO) / After-Sales Manager

Position Overview

The MRO and After-Sales Manager oversees all maintenance, repair, overhaul, and after-sales operations to ensure optimal vehicle performance, customer satisfaction, and compliance with company and manufacturer standards. This role ensures effective post-production support, service quality, warranty management, and continuous improvement of after-sales services.

Key Responsibilities

Maintenance, Repair & Overhauling (MRO)

• Plan, manage, and supervise maintenance, repair, and overhaul activities for vehicles and related equipment
• Ensure effective preventive and corrective maintenance programs are implemented
• Oversee diagnosis, repair, refurbishment, and overhaul of vehicles and assemblies
• Ensure availability and proper use of tools, equipment, and spare parts

After-Sales & Customer Support

• Manage after-sales service operations including warranty claims, customer complaints, and service quality
• Develop and enforce service standards to enhance customer satisfaction
• Coordinate service support for dealerships, fleet customers, and service centers
• Handle escalated customer issues and ensure timely resolution

Operations & Team Management

• Lead, supervise, and develop technicians, service advisors, and support staff
• Set performance targets and monitor team productivity and efficiency
• Conduct training and skills development programs for technical teams

Quality, Compliance & Reporting

• Ensure compliance with manufacturer specifications, quality standards, and safety regulations
• Monitor repeat faults and implement corrective actions
• Prepare operational, performance, and warranty reports for management review

Process Improvement & Cost Control

• Implement continuous improvement initiatives to reduce downtime and service costs
• Optimize spare parts usage and manage service budgets
• Collaborate with relevant departments to enhance operational efficiency

Location

Lagos, Nigeria