Luxury Sales & Customer Experience Associate

Position Overview

We are seeking a polished, customer-focused Luxury Sales & Customer Experience Associate to deliver an exceptional in-store experience while driving sales and building lasting customer relationships. You will represent the brand professionally and ensure excellent customer satisfaction in a luxury retail environment.

Role Objective

To provide a premium luxury customer experience while achieving sales targets, representing the brand professionally, and ensuring excellent customer satisfaction.

Key Responsibilities

Customer Experience

• Welcome and engage customers professionally in line with luxury retail standards
• Understand customer preferences and provide personalized fragrance recommendations
• Handle customer inquiries, feedback, and complaints courteously and efficiently

Sales & Revenue

• Drive in-store sales and consistently meet individual and store targets
• Upsell and cross-sell fragrances and related products
• Build strong customer relationships to encourage repeat business

Store Operations

• Maintain excellent product knowledge across all fragrance lines
• Ensure the store is clean, organized, and visually appealing at all times
• Process sales transactions accurately using POS systems
• Support inventory control and stock replenishment

Requirements

• 3–4 years' experience in sales or customer service
• Retail experience is mandatory (luxury retail experience is an advantage)
• Excellent communication and interpersonal skills
• Well-groomed, confident, and professional appearance
• Customer-focused with a strong sales mindset
• Ability to work flexible shifts, including weekends