Logistics Officer

A top employer is now accepting applications for this role. Position Overview:

• The Logistics Officer is responsible for planning, coordinating, and executing the delivery of finished furniture products from the factory to customers.

• The role ensures timely, safe, and cost-effective transportation while maintaining high customer satisfaction.

• The Logistics Officer will work closely with production, warehouse, drivers, installers, and customer service teams to ensure seamless order fulfillment.

Key Responsibilities: Outbound Logistics & Delivery Coordination:

• Plan and schedule daily and weekly deliveries of finished furniture to customers.

• Coordinate dispatch of furniture items from the factory or warehouse to Customers

• Ensure all deliveries are completed within agreed timelines and service level expectations.

Order Tracking & Documentation:

• Monitor delivery status and track dispatched items until successful delivery and installation.

• Prepare and manage delivery notes, waybills, invoices, and proof-of-delivery documentation.

• Maintain accurate records of all dispatched and delivered items.

• Assign delivery routes and schedules to drivers and installers.

Coordination with Internal Teams:

• Liaise with the production team to confirm readiness of finished furniture before dispatch.

• Work closely with the warehouse team to ensure proper packaging and loading of items.

• Coordinate with customer service to communicate delivery timelines and updates to customers.

Customer Satisfaction & Issue Resolution:

• Address delivery-related issues such as delays, damages, or incorrect items.

• Ensure prompt resolution of delivery complaints in collaboration with relevant departments.

• Follow up with customers post-delivery to confirm satisfaction where required.

Compliance & Safety:

• Ensure furniture is properly packaged and handled to prevent damage in transit.

• Enforce adherence to logistics, safety, and company policies.

• Ensure use of appropriate PPE by logistics and delivery personnel.

Reporting & Continuous Improvement:

• Prepare daily, weekly, and monthly delivery performance reports.

• Identify bottlenecks in delivery processes and recommend improvements.

• Monitor logistics costs and support cost-optimization initiatives.

Required Qualifications: & Experience

• OND / HND / B.Sc. in Logistics, Supply Chain Management, Business Administration, or related field.

• 2–4 years’ experience in logistics or delivery coordination, preferably in furniture manufacturing or similar industries.