Loan Recovery Agent

We are seeking an experienced professional for this opening. Duties - Contacting customers and informing them of their overdue bills. - Inform customers of overdue accounts and amount currently owed - Collect payment by advising the Customer to pay their loan via the approved channel only. - Advising customers on their payment options and suggesting methods of payments. - Negotiating suitable payment plans. - Ensure all customer information is correct, including phone numbers and addresses. - Listen to customer's story and determine if debt can be collected. - Record all interactions and commitment to repay debts in the CRM. - Writing final notice warnings to customers when payments are not being made. - Maintain a detailed knowledge of business processes and procedures - Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity - Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives. Requirements: and Qualification - Minimum of a OND, HND OR B.Sc. - A working Knowledge of appropriate CRM software and understanding of the Contact centre Industry. - Apt in negotiating and Persuasive skill. - Must have 1 to 2 years experience as a Loan Recovery Agent/ Call Centre Agent. - Must be experienced in working with targets. - Multi-Lingua (Fluency in English, Pidgin and any of the approved native Nigerian Languages.