Lead, Client Experience

This position offers a great opportunity for career growth. Key Responsibilities: - Oversee the entire client journey, from inquiry to post-delivery follow-up. - ⁠Ensure seamless communication and satisfaction at all client touchpoints. - Coordinate events from post-planning to final delivery - Ensure seamless operations during events and in the studios - ⁠Manage client feedback, complaints, and resolution processes professionally. - ⁠Train and supervise front-desk/client service and customer-facing staff to ensure excellence - Collaborate with the creative, marketin and operations teams to meet client expectations and deliver a memorable client experience - Track client satisfaction metrics and suggest improvements. - Come up with various strategies to grow revenue and improve customer satisfaction Requirements: - Bachelor’s degree or equivalent in Communications, Business, or related fields. - ⁠Minimum of 2 years’ experience in customer service or client relations (preferably in a creative or service industry). - ⁠Excellent communication and interpersonal skills. - ⁠Strong problem-solving ability and emotional intelligence. - ⁠A passion for client satisfaction and brand loyalty. Salary N103,000 monthly.