Key Account Manager at Drugstoc eHub Limited

Job Summary

The Key Account Manager is responsible for managing and growing relationships with the organization's most important clients – typically large hospitals, health systems, or major pharmacy chains that contribute a significant portion of company revenue. The KAM serves as the primary liaison between these key accounts and the organization, deeply understanding client needs, ensuring exceptional service, and identifying opportunities to cross-sell or upsell additional products and services.

This role involves strategic planning for each key account, negotiating contracts or supply agreements, and coordinating internally to ensure orders, deliveries, and special projects (such as inventory management solutions or financing options) are executed smoothly. The KAM's goal is to build long-term partnerships that drive mutual value, achieve sales targets through account growth, and secure high client satisfaction and retention.

Jobs to Be Done

• Account Planning & Growth
• Customer Advocacy
• Sales Target Achievement
• Risk Management & Retention
• Business Reviews & Partnership Building

Core Responsibilities

• Build and maintain strong multi-level client relationships through regular check-ins and visits, ensuring satisfaction with services
• Act as a dedicated point of contact, responding quickly to inquiries and resolving issues to strengthen client trust
• Monitor ordering patterns, track account-specific sales targets, and introduce clients to the full product portfolio
• Promote new products and services and support clients with bulk or standing orders to maximize uptake and revenue growth
• Lead contract discussions covering pricing, credit terms, delivery schedules, and SLAs, securing agreements that are mutually beneficial
• Manage timely contract renewals while identifying opportunities to upsell or broaden the scope of services