Trusted listing
Key Account Manager
LifeBank
Abuja, Nigeria
Permanent
Published 2 months ago · Expires 3 weeks from now
Job description
A reputable organization seeks a dedicated individual for this role.
Key Responsibilities:
- The Key Account Manager will play a pivotal role in driving long-term relationships and growth with our most important clients , including hospitals, government agencies, NGOs, and private healthcare providers.
- This individual will be responsible for managing and expanding LifeBank’s portfolio of high-value accounts, ensuring exceptional customer service, and maximizing the overall value of these accounts.
- Sales and Business Development: Drive sales growth by identifying opportunities to expand LifeBank's services within existing accounts, and new accounts including cross-selling and upselling LifeBank’s offerings (Blood, oxygen, Quip and stockbank).
- Customer Health Relationship Management: Build, develop, and maintain strong, long-lasting relationships with key hospital and healthcare provider accounts, as well as stakeholders in the government and non-governmental sectors.
- Serve as the main point of contact for key clients, providing exceptional customer service, anticipating needs, and delivering timely solutions.
- Act as a trusted advisor and point of escalation for client issues, ensuring satisfaction and resolving concerns promptly.
- Customer Education and Product Knowledge: Educate clients on the full range of LifeBank’s services and new offerings, providing regular updates on innovations in the blood,oxygen and medical consumables supply chain, especially those that may benefit clients.
- Education and Qualification: Bachelor's degree in Business, Sales, Marketing, Healthcare Management, or a related field.
- Minimum of 3-5 years of experience in sales, account management, or business development, preferably in the healthcare or pharmaceutical industry.
- Experience managing large, strategic accounts, B2B or healthcare sector.
- Strong understanding of the Nigerian healthcare system, including hospitals, government agencies, and NGO operations.
- Excellent communication and negotiation skills, with the ability to build trust and influence key decision-makers at all levels.
- Results-driven, with a proven track record of meeting and exceeding sales targets.
- Strong proficiency with CRM software (e.g., Salesforce, Zoho CRM), Microsoft Office Suite (Word, Excel, PowerPoint), and other sales tools.
- Ability to work independently, as well as collaboratively with internal teams.
- Knowledge of blood and oxygen supply logistics, and healthcare product distribution is a significant advantage.
- Personal Attributes: Customer-focused, with a passion for delivering exceptiona...