IT Support Specialist (L1)
Wells Accounting and Tax Services
Lagos, Nigeria
Permanent
Published 2 months ago · Expires 3 weeks from now
Job description
This vacancy presents a chance to join a leading organization.
Position Overview:
- We are seeking a proactive and detail-oriented IT Support Specialist (L1) to join our team and serve as the frontline for all technical needs.
- This role is critical in maintaining our operational infrastructure, ensuring the security of our data, and providing exceptional technical support to our employees.
- Our ideal candidate is a problem-solver with a strong customer service focus, a solid understanding of core IT systems, and an interest in improving processes.
- Provide first-line technical support to employees for hardware, software, and network-related issues via phone, email, and in-person.
- Install, configure, and troubleshoot software applications.
- Diagnose and perform hardware repairs (when needed) on company-issued laptops, desktops, peripherals (monitors, printers), and mobile devices.
- Manage user accounts, permissions, and access controls within a centralized email and identity platform
- Monitor and administer basic firewall and security appliance rules.
- Operate and provide basic user support for office systems including CCTV security systems (viewing footage, managing user access to feeds).
- Assist in the implementation of IT security policies and procedures.
- Maintain accurate inventory of all hardware, software, and licenses.
- Assist with routine system updates, patches, and backup verification procedures.
- Help create, document, and improve existing IT processes, checklists, and knowledge base articles.
- Propose solutions to enhance system reliability, user experience, and security posture.
- Train end-users on new software, hardware, and firm IT policies.
- Proven experience (1+ years) in an IT support or helpdesk role.
- Strong expertise in supporting Windows 10/11 operating systems.
- Hands-on experience with hardware troubleshooting, repair, and replacement for laptops and peripherals.
- Basic understanding of network concepts (TCP/IP, DNS, VPN) and firewall administration.
- Experience performing user administration in a centralized email/platform (e.g., creating users, resetting passwords, managing groups)
- Familiarity with operating CCTV systems for playback and monitoring.
- Excellent problem-solving skills and a patient, service-oriented demeanor.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- High degree...