IT Support Specialist at CONIAH Systems Support Limited

Job Summary

We are looking for a skilled and proactive IT Support Specialist to join our small IT team (2–3 members) supporting a user base of approximately 250 employees. The ideal candidate will have strong hands-on experience with Microsoft systems, server administration, and network troubleshooting, as well as the ability to provide excellent user support in a fast-paced environment.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computer systems, operating systems, and application software
• Manage and monitor IT infrastructure, including servers, Active Directory, Exchange, printers, photocopiers, and user devices
• Provide timely 1st and 2nd-level support to end-users across the organization
• Maintain and support Microsoft Exchange and enterprise messaging/collaboration tools
• Proactively ensure high availability, performance, security, and reliability of systems and networks
• Monitor application and system performance, identify issues, and implement solutions in collaboration with vendors and developers
• Implement and manage security, backup, and disaster recovery strategies
• Maintain documentation, IT policies, and procedures
• Collaborate with team members and liaise with external vendors to resolve technical issues

Requirements

• Minimum of 2 years' hands-on experience in IT support or systems administration
• Certifications such as Cisco (CCNA/CCNP) and Microsoft (MCITP/MCSA/MCSE) are strongly preferred
• Solid experience managing Microsoft Windows operating systems and Active Directory Domain Services
• Practical experience with Microsoft Exchange server management
• Strong knowledge of LAN setup, configuration, and troubleshooting
• Familiarity with data networks and network troubleshooting tools
• Excellent problem-solving skills with attention to detail
• Strong interpersonal, communication, and teamwork skills