IT Support & Social Media Manager at Professional Perfect Solutions

About the Role

We are looking for a versatile and tech-savvy professional to handle both IT support functions and social media management to strengthen our showroom operations and online presence. This dual role requires strong problem-solving skills, customer service orientation, and creativity in digital marketing.

Role Overview

The IT Support & Social Media Manager will be responsible for ensuring smooth technology operations within the showroom while also managing the brand's online presence.

Key Responsibilities

IT Support

• Provide technical support for hardware, software, and networking issues within the showroom
• Maintain and troubleshoot POS systems, printers, internet connectivity, and other IT equipment
• Ensure data security, backups, and proper system updates
• Liaise with external vendors for technical issues beyond in-house expertise
• Train showroom staff on basic IT tools, software, and troubleshooting

Social Media Management

• Develop and manage the showroom's social media pages (Facebook, Instagram, WhatsApp Business, etc.)
• Create engaging content to promote products, offers, and campaigns
• Respond promptly to customer inquiries and comments on social platforms
• Plan and execute digital marketing campaigns to drive showroom foot traffic and sales
• Track and analyze social media performance and provide reports with improvement recommendations
• Collaborate with the sales team to align social media promotions with showroom activities

Qualifications & Skills

• Bachelor's degree in IT, Computer Science, Marketing, or related field (OND/HND acceptable with relevant experience)
• Proven experience in IT support or technical support
• Hands-on experience with hardware, networking, and troubleshooting
• Proficiency in social media platforms and digital marketing tools
• Creative skills in graphics or video editing (Canva, Photoshop, or similar tools)