IT Support Officer

This vacancy presents a chance to join a leading organization. Role Summary - Responsible for providing day-to-day technical support to staff and students and ensuring the smooth operation of ICT systems that support academic and administrative activities. Key Responsibilities - Provide first-level IT support for hardware, software, and network issues - Install, configure, and maintain computers, printers, and related devices - Support users with email systems, learning management systems (LMS), and office applications - Assist with ICT support during lectures, examinations, meetings, and official events - Support basic network, internet, and system operations - Maintain records of IT assets, issues, and resolutions - Promote safe and responsible use of ICT resources. Requirements: - Degree or Diploma in Computer Science, IT, or related field - Basic knowledge of computer systems, operating systems, and networking - Good troubleshooting and customer service skills - Ability to work independently and within a team - Strong communication and time-management skills. Desirable: - Experience in an academic or institutional environment - Familiarity with cloud tools and basic cybersecurity practices - Basic knowledge of digital platforms used by organizations.