IT Support Manager at Compovine Technologies

This position offers a great opportunity for career growth. Responsibilities - Manage the assigned Computer & Copier Service team members - Lead, coach and train team members - Develop and implement strategic initiatives for team - Be an escalation point of contact to handle issues and involve direct leadership as needed - Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out - Monitor staffing and equipment needs - Conduct performance reviews and make compensation decisions - Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations - Manage and meet established metrics and team benchmarks - Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance - Attend required company and departmental meetings - Perform other related duties as assigned by Director. Check how your CV aligns with this job