IT Support at Mitiget Assurance and Technology Services Limited

About the Role

We are looking for a versatile and resourceful IT Support Specialist to join our team. Beyond providing day-to-day IT and networking support, the ideal candidate will contribute to documentation, research, and client support activities. Candidates with additional skills in graphic design will have an added advantage. This role is suited for a dynamic individual who is eager to learn, highly adaptable, and capable of handling both technical and operational tasks.

Key Responsibilities

• Provide first and second-level IT support to staff and clients, addressing hardware, software, and network issues
• Monitor and troubleshoot network connectivity, including LAN/WAN/Wi-Fi, switches, and routers
• Assist in preparing technical documentation, reports, and user guides
• Conduct basic research to support IT projects, process improvements, and business initiatives
• Provide client support, ensuring prompt response to inquiries and effective resolution of technical issues
• Collaborate with teams to maintain IT systems, software updates, and backups
• Support the preparation of presentations, proposals, and internal documentation
• Contribute creative input by assisting with basic graphic design tasks such as layouts, flyers, and digital assets (advantage)
• Ensure adherence to IT policies, data security standards, and best practices

Requirements & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–3 years' experience in IT support, networking, or related role
• Strong understanding of networking fundamentals and basic implementations
• Proficiency with Microsoft 365 suite and IT helpdesk/ticketing systems
• Strong written and verbal communication skills, with the ability to prepare documentation and reports
• Good research and analytical skills
• Customer-focused approach with the ability to support both staff and clients effectively
• Familiarity with graphic design tools (e.g., Canva) is a plus