IT Support at Artee Group

We are looking for a qualified candidate to fill this position. KEY RESPONSIBILITIES - Technical support for Group Companies - Working with the Service Desk to resolve issues logged by end-users within the required serviceblevel parameters - Provide first level support for Business Application through phone and remote access support - Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc) - Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business - Following up to resolve issues at the root-cause level - Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes - Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met - Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge - High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability - Documenting issues, the events leading up to them and steps taken for their resolution - Ensure Application related issues are resolved - Accurately log all problems into the Service Desk system in a timely manner - When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure - Maintenance of stock of consumables, printers/accessories - Liaise with service providers to maintain optimal usage of various service and monitor SLA - Train the users periodically for use of Apps hardware accessories/equipment SKILL SET - Strong leadership & communication skills - Should be able to able to maintain good inter-personal relationship with co-employees and others - Must be dependable, attentive to details, a creative thinker and a good team player - Able to multi-task, prioritize and manage time effectively - Should be able to think out of the box, innovative and possess problem solving ability. Check how your CV aligns with this job