IT Supervisor

We are looking for a qualified candidate to fill this position. Job Function - Manage the company website and email. - Supervise installation, configuration and maintenance of hardware, software and network. - Ensure system uptime, performance and reliability. - Troubleshot and resolved IT issues. - Monitor servers, database and cloud system. - Manage backups, updates, patches and system upgrades. - Ensure proper handling of IT tickets and service requests. - Ensure data protection, access control and user permission. - Ensure compliance with company policies and regulatory standards. - Act as a point of contact between IT and other departments. - Ensure fast resolution of staff IT complaints and provide adequate user training on the system and tools. - Monitor cybersecurity risks and incidents. - Provide network security to ensure minimal downtime. - System Maintenance: Monitor network infrastructure and server performance. Act as an escalation point for and solving complex technical issues. - Manage relationship with with technology vendors and service providers. Ensure that all systems, including security and backup, are fully operational. - Assist in IT budget development, monitoring expenditures and managing inventory or assets. - Analyse existing computer systems and making recommendation for upgrades and improvements. - Develop manuals as well as policies, procedures and safety protocols. Requirements: - Strong IT knowledge (Networks, systems, basic cybersecurity) - B.Sc in either Computer Science, Computer Engineering or a similar qualification with  3 – 5 years of similar work experience. - Problem-solving and decision-making. - Time management and the ability to multitask. - Recognise IT certification. - Software installation and configuration. Practical experience installing and maintaining systems is an added advantage. - Minimum of - Ability to manage website and email management ( Outlook, Gmail, etc) - User control and password management. - Basic networking concepts ( LAN, WAN, IP Addressing). - Strong written and verbal communication.