IT Operations Supervisor at Jubaili Agrotec Limited

Position Overview

This position offers a great opportunity for career growth within IT Operations at our Lagos headquarters.

Key Responsibilities

IT Helpdesk & Incident Management

• Supervise and manage the local IT Helpdesk Team located at the main branches
• Ensure all user IT-related needs and requests are met promptly through ticket management procedures
• Assist in incident response to restore service to users when interrupted, as part of the incident management procedure

Projects & Infrastructure

• Coordinate IT applications, infrastructure projects, and process control projects, upgrades, implementations, and requests
• Build, maintain, and regularly update the company's hardware and software inventory as part of Asset Management
• Write procedures and technical documentation for completed projects

Vendor & Budget Management

• Work with local IT and outside vendors in selecting IT services and solutions
• Negotiate contracts and proposals, and evaluate vendor performance
• Convey IT requirements and budget to the facility, and communicate facility requirements and budget to IT corporate

User Access & Network Management

• Facilitate and maintain User Access Management for all Nigeria branches
• Assess internet service performance and resolve connectivity issues
• Develop alternative and backup solutions, and make recommendations and upgrades to management when needed

Training & Development

• Participate in the development of training materials
• Supervise the training of user department personnel in mobile solutions, collaboration tools, ERP systems, and business solution applications

Team Leadership

• Enhance team effort by encouraging teamwork and positive working relationships among team members
• Deliver regular team communications and organize periodical team meetings
• Evaluate IT team performance

Compliance & Continuous Improvement

• Assist in maintaining compliance with corporate IT standards, practices, and direction
• Constantly seek ways to improve data monitoring and deliver better value to employees