IT Officer - Entry Level at Fiphs Infrastructure Limited

About the Role

A reputable construction company is seeking a motivated and detail-oriented IT Officer to join its dynamic and expanding team. The successful candidate will be responsible for monitoring and maintaining the organisation's computer systems and networks, installing and configuring computer hardware and software, diagnosing technical issues, and providing effective support to end-users.

Key Responsibilities

• Troubleshoot hardware, software, and network operating system issues
• Monitor and maintain IT systems to ensure maximum uptime, performance, and security
• Maintain accurate inventory of all IT assets including hardware, software, and peripheral equipment
• Document processes, procedures, and troubleshooting guides
• Provide user support by resolving network, connectivity, desktop, and application issues via phone, email, and in person
• Maintain the Helpdesk system by creating, tracking, and resolving tickets
• Install, configure, and maintain peripherals such as printers, scanners, and external drives
• Manage user accounts including setup of new users, email configurations, and access permissions
• Support routine maintenance of servers, routers, switches, and network devices
• Create tickets and work orders and manage the incident resolution process
• Periodically update content on the company website in collaboration with the Design and Brand team

Qualifications and Requirements

• Minimum of a B.Sc. or equivalent in Computer Science, Computer Engineering, Information Technology, or related fields
• Minimum of 1 year of relevant experience providing technical support in a Windows and Exchange network environment
• Ability to troubleshoot hardware, software, and operating system issues
• Experience in resolving problems related to malware, printing, and email systems
• Familiarity with diagnosing Internet connectivity issues across ISP, switch, server, and desktop