IT Help Desk at Ascentech Services Limited

Job Summary

We are seeking a highly motivated and service-oriented IT Help Desk Technician to provide technical support and assistance to end-users across the organization. The ideal candidate will possess strong troubleshooting skills, effective communication abilities, and a solid foundation in IT operations. You will be responsible for diagnosing hardware and software issues, supporting enterprise applications, and ensuring seamless day-to-day IT functionality.

Key Responsibilities

• Provide first-level technical support to users via phone, email, remote tools, or in person
• Diagnose and resolve issues related to operating systems (Windows, macOS, Linux) and software applications
• Install, configure, and maintain computer systems, printers, and peripheral devices
• Support networking configurations including TCP/IP, DNS, DHCP, and VPN connectivity
• Assist in the management and support of Microsoft 365 tools such as Outlook, Teams, and Office applications
• Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to troubleshoot user issues
• Create and maintain technical documentation, FAQs, and user guides
• Log and track support requests using a ticketing system, ensuring timely resolution and follow-up
• Adhere to security policies and assist in enforcing cybersecurity best practices

Requirements and Qualifications

• Associate's degree or higher in IT or a related field (or equivalent practical experience)
• Minimum of 3 years' experience in IT Help Desk or technical support role
• Familiarity with networking concepts (TCP/IP, DNS, DHCP)
• Strong analytical and troubleshooting abilities
• Experience documenting technical procedures and maintaining IT knowledge bases

Preferred Skills

• Certifications such as CompTIA A+, Network+, or Microsoft certifications
• Basic understanding of enterprise cybersecurity principles
• Experience working in a structured IT environment