IT Assistant at Primly Premium Solutions Ltd

Position Summary

Primly Premium Solutions Ltd is seeking a trainable IT Assistant to provide administrative and first-level technical support to team members. You will be part of a dynamic, expanding team.

Office Administration

• Assist team members with organizing files, scanning documents, making photocopies, and scheduling meetings
• Process equipment orders, including sourcing vendors, obtaining invoices, and processing requests
• Collect and receive orders from vendors, distribute orders to various centers, and run errands as needed
• Perform clerical and administrative tasks to support the IT Team
• Record information in databases and generate reports and documents
• Maintain equipment databases and documentation

Hardware Support & Configuration

• Assist with configuration and connection of peripheral equipment (e.g., printers, monitors, scanners) to computer systems
• Provide basic equipment support across centers, including setup, troubleshooting, and cleaning of hardware
• Perform routine checks on CCTV systems, attendance scanners, walkie-talkies, and other IT gadgets to ensure proper functionality
• Run daily website downtime tests and generate monthly performance reports

Basic IT Support & Troubleshooting

• Assist in the installation and configuration of Windows operating systems and software applications, ensuring systems are up-to-date
• Troubleshoot and resolve basic hardware and software issues, escalating to senior IT staff when necessary
• Record and log all interactions (queries, incidents, and resolutions) in relevant logs

Application Testing

• Test and retest multiple web and mobile applications
• Identify bugs, software defects, and inconsistencies
• Record bugs, glitches, and other flaws identified during testing
• Create and regularly update logs to document testing phases and defects

Reporting & Documentation

• Create and maintain reports using Google Sheets or Microsoft Excel
• Analyze data and track IT-related performance metrics