## Title: IT Administrator

About the Role

We are looking for a qualified IT Administrator to join our team in Lagos, Nigeria. In this role, you will provide essential technical support and manage our IT infrastructure to ensure smooth operations across the organization.

Responsibilities

Technical Support & Troubleshooting

Provide first and second-line technical support to end-users, resolving hardware, software, and network issues promptly and effectively
Install, configure, and maintain desktops, laptops, printers, phones, and other peripheral equipment
Set up and manage user accounts, permissions, and access rights in accordance with company policies (Active Directory, Microsoft 365 Admin)
Document and manage support requests using our ticketing system

System & Network Administration

Perform routine maintenance and monitoring of servers, network devices, and critical systems
Assist in the management of core services including Microsoft 365/Google Workspace, antivirus, backup, and disaster recovery solutions
Monitor system performance and troubleshoot issues to ensure high availability and security
Apply operating system updates, patches, and configuration changes

Security & Compliance

Implement and uphold IT security policies, including antivirus, firewall, and email filtering management
Educate users on security best practices and help prevent security breaches
Assist with internal and external audit compliance activities related to IT

Infrastructure & Procurement

Assist with the procurement of hardware and software, managing vendor relationships
Maintain accurate and up-to-date inventory of all IT equipment, software licenses, and assets
Help plan and execute IT projects, such as system upgrades and new technology deployments

Documentation & Process Improvement

Create and maintain clear and detailed technical documentation, manuals, and IT policies
Identify opportunities for process improvement and automation to enhance IT service delivery

Requirements

Proven experience (typically 2-4 years) in an IT support or system administration role
Strong knowledge of Microsoft Windows OS (10/11)

IT Administrator at Fort Knox Group

Job description