Information Technology Support Officer at Boctrust Microfinance Bank

Role Description

This is a full-time, on-site position located in Lagos. The IT Support Officer will be responsible for delivering technical support, troubleshooting IT-related issues, and maintaining desktop computers and printers.

The role involves ensuring seamless IT operations within the organization, responding to technical queries, and setting up or maintaining IT equipment to support staff productivity.

Key Responsibilities

• Provide technical support and resolve technical inquiries from staff
• Troubleshoot and resolve IT-related issues in desktop and network environments
• Maintain and support desktop computers and printer equipment
• Respond promptly to technical support requests and queries
• Set up, configure, and maintain IT equipment to ensure staff productivity
• Ensure seamless IT operations within the organization

Required Qualifications

• Proficiency in providing technical support and resolving technical inquiries
• Strong troubleshooting and problem-solving skills in IT environments
• Knowledge of information technology systems and infrastructure
• Experience with computer and printer support
• Strong communication and interpersonal skills for addressing user needs effectively
• Ability to work on-site and manage technical equipment in real-time

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Industry certifications such as CompTIA A+ or ITIL