HR Operations – Learning & Development Executive at FoliXx Hospitality

About the Role

An exciting opportunity has arisen for a motivated professional to join our dynamic HR team. This role is critical to driving employee development, enhancing operational efficiency, and ensuring alignment between business goals and workforce capability.

Key Responsibilities

Training Design & Delivery

• Conduct Training Needs Analysis (TNA) across different departments and roles to identify skill and performance gaps
• Design, develop, and deliver engaging training programs (classroom, e-learning, on-the-job, and blended learning)
• Create learning content, manuals, videos, and digital modules aligned with organizational goals
• Facilitate onboarding, induction, and role-specific training for new and existing employees
• Collaborate with department heads to ensure training programs address real operational challenges

Learning & Talent Development

• Develop leadership and supervisory training programs to support internal career progression
• Track and evaluate the effectiveness of learning initiatives using feedback, performance metrics, and KPIs
• Partner with HR Operations to design employee development plans and career pathways
• Support succession planning through targeted development interventions
• Promote a culture of continuous learning, knowledge sharing, and employee empowerment

HR Operations

• Support the HR Manager in daily operations, policy implementation, and compliance monitoring
• Develop and maintain HR databases, ensuring accurate records of employee training, certifications, and performance evaluations
• Track and report on HR operational metrics such as turnover, training participation, employee engagement, and performance improvement
• Assist with HR audits, compliance checks, and standard operating procedures (SOPs) across all units
• Support employee relations initiatives, including engagement surveys, welfare activities, and career progression programs