Hotel Waitress at Efezi Southsea Nigeria Limited

About the Role

A hotel waitress is responsible for providing excellent customer service in the hotel's restaurant, bar, lounge, or room service. She ensures guests have a pleasant dining experience by taking orders, serving food and beverages, and maintaining cleanliness and professionalism.

Key Responsibilities

Guest Service

• Welcome and seat guests politely
• Present menus and explain specials or recommendations
• Take food and drink orders accurately

Food & Beverage Service

• Serve meals and beverages promptly and professionally
• Ensure correct orders are delivered to the right guests
• Refill drinks and attend to additional guest requests

Dining Experience Management

• Check in with guests to ensure satisfaction during their meal
• Handle complaints politely and escalate to the supervisor if necessary
• Provide bills and process payments correctly

Team Support

• Work closely with kitchen and bar staff to coordinate orders
• Assist fellow waiters/waitresses during busy shifts

Cleanliness & Organization

• Set up tables with cutlery, glasses, and napkins
• Clear and reset tables after use
• Maintain a clean dining area in line with hygiene standards

Upselling & Promotion

• Suggest additional items such as desserts, drinks, or specials
• Promote hotel services like events, room service, or spa packages when appropriate

Compliance & Safety

• Follow health, safety, and food hygiene regulations
• Comply with hotel policies and standard operating procedures (SOPs)

Requirements

Candidates should possess relevant qualifications with experience in hospitality or food service.