Hotel Supervisor

We are seeking an experienced professional for this opening. Role Description - The Hotel Supervisor is responsible for overseeing daily hotel operations, ensuring high service standards, staff discipline, guest satisfaction, and smooth coordination between departments. Key Responsibilities: Operational Supervision: - Supervise daily hotel operations across all departments (front office, housekeeping, food & beverage, security, and maintenance). - Ensure rooms, public areas, and facilities are clean, functional, and guest-ready at all times. - Monitor staff attendance, punctuality, grooming, and work performance. - Ensure adherence to hotel policies, procedures, and service standards. Guest Service & Relations: - Ensure excellent guest service and promptly resolve complaints and issues. - Attend to VIP guests and handle escalated guest concerns professionally. - Ensure proper check-in, check-out, and guest handling procedures. Staff Management: - Allocate duties and prepare staff duty rosters. - Train, coach, and mentor staff on service delivery and workplace conduct. - Report staff misconduct, absenteeism, or performance issues to management. Reporting & Documentation: - Prepare daily operational and incident reports. - Monitor daily sales, occupancy levels, and operational activities. - Communicate operational challenges and recommendations to management. Safety, Security & Compliance: - Ensure safety, security, and hygiene standards are maintained. - Enforce compliance with health, safety, and regulatory requirements. - Liaise with security personnel to prevent theft, loss, or misconduct. Inventory & Cost Control: - Monitor the use of hotel supplies and prevent wastage. - Report maintenance needs, damages, or equipment faults promptly. Management Support: - Act as a link between management and staff. - Perform any other duties assigned by management in line with hotel operations. Candidates must reside within the following locations: - Wilmer, Apapa - Olodi, Apapa - Boundary, Ajegunle - Festac and its environs.