Hotel Receptionist

A dynamic team is expanding and looking for the right talent. Position Overview: - A Hotel Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and providing excellent customer service to ensure a pleasant guest experience. Main Duties & Responsibilities - Greet guests warmly and professionally on arrival - Create a positive first impression of the hotel - Attend to guest inquiries politely - Register arriving guests and assign rooms - Verify guest details and process payments - Handle check-out procedures and issue receipts - Receive and process room bookings (walk-in, phone, email, online) - Update room availability in the system or register - Confirm and modify reservations when necessary - Answer phone calls and respond to emails - Pass messages to guests and hotel departments - Communicate guest requests to housekeeping or maintenance - Provide information about hotel services and facilities - Give directions and information about nearby places - Handle guest complaints calmly and report to management when needed - Receive payments (cash, POS, transfer) - Balance daily transactions and submit reports - Maintain proper billing records - Maintain guest records and registration cards - Prepare daily arrival and departure lists - Keep the front desk area neat and organized. Technical Skills - Basic computer knowledge - Ability to use hotel management software (PMS) is an advantage - Good knowledge of Microsoft Office. Staff Benefits - Staff Meals: Yes - Staff Layover: Yes