Hotel Night Auditor

Efezi Southsea Nigeria Limited

Lagos, Nigeria Permanent

Published 1 month ago · Expires 3 weeks from now

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Job description

A dynamic team is expanding and looking for the right talent. Position Overview: - A Hotel Night Auditor is the staff member who works overnight and is responsible for both front desk duties and financial reconciliation for the day. - Think of them as the person who “closes the books” for the hotel each night while keeping the hotel running smoothly. This is the main duty - Review all transactions from the day (room charges, restaurant bills, bar sales, etc.) - Verify that all postings to guest accounts are correct. - Balance cash, POS, and card payments. - Compare front office records with accounting records. - Identify and report any errors or discrepancies. - Run the Night Audit process in the hotel system to close the business day. - Post late charges (mini-bar, room service, laundry, etc.). - Ensure all guest folios are accurate before checkout. - Prepare bills for early morning departures. - Since the night shift has fewer staff, the Night Auditor also acts as the front desk officer. - Check in late-arriving guests. - Check out early departures. - Handle guest requests and complaints during the night. - Answer phone calls and respond to emergencies. - Print and prepare daily management reports (occupancy, revenue, arrivals, departures). - Send financial and operational summaries to management. - Prepare cashier reports for each shift. - Monitor who enters and leaves the hotel at night. - Work with security staff to ensure guest safety. - Report any suspicious activity or incidents. - Ensure credit cards are authorized. - Confirm billing instructions for company or long-stay guests. - Handle cash drop and safe balancing.  Skills Required: - Strong attention to detail. - Basic accounting or bookkeeping knowledge. - Computer skills (hotel PMS software). - Customer service skills. - Ability to work independently at night. - Honesty and reliability.

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