Hotel Manager at Hive HR

Role Overview

The Hotel Manager will be responsible for the day-to-day operations, financial performance, and guest experience. This includes leading the F&B program, curating cultural and lifestyle activations, and maintaining the highest hospitality standards while embedding the brand's unique identity.

Key Responsibilities

Operations & Leadership

• Manage daily hotel, F&B, and lifestyle operations
• Supervise all departments (front office, housekeeping, F&B, events, retail)
• Hire, train, and lead staff to deliver premium guest experiences

Food & Beverage (F&B) Management

• Oversee Wanu Kitchen and bar operations
• Develop menus in collaboration with chefs, celebrating African cuisine with modern flair
• Drive innovation in dining concepts, service, and delivery

Guest Experience & Service Excellence

• Ensure exceptional, personalized guest experiences
• Design cultural activations (art exhibitions, fashion pop-ups, culinary nights, film screenings)
• Manage guest feedback and ensure continuous improvement

Financial & Business Management

• Monitor budgets, forecasts, and profitability across hotel and F&B
• Manage supplier contracts, inventory, and cost controls
• Drive revenue through rooms, F&B, retail, and cultural events

Culture & Brand Integration

• Curate experiences that celebrate history, heritage, and African storytelling
• Collaborate with the creative team for gallery curation, events, and brand showcases

Compliance & Standards

• Ensure compliance with health, safety, and hospitality regulations
• Maintain world-class service standards in line with boutique hospitality benchmarks

Requirements

• Bachelor's degree in Hospitality Management, Business, or related field (Master's is a plus)
• Minimum of 5 years' experience in hotel management (preferably boutique, luxury, or international chain)
• Strong background in Food & Beverage operations