Hotel Housekeepers (Clifford Apartment Owerri) at Venmac Resources Limited

Position Overview

Join our dynamic team as a Hotel Housekeeper. We are seeking dedicated and detail-oriented professionals to maintain our hotel to the highest standards of cleanliness and hygiene.

Reports To

Housekeeping Manager

Primary Responsibilities

• Clean and sanitize guest rooms, including bathrooms, bedrooms, and common areas
• Replace used amenities and provide clean linens and towels
• Fold towels, make beds, and ensure bathrooms are thoroughly clean
• Remove trash, dirty linens, and room service items promptly
• Load housekeeping carts with supplies and transport to assigned areas
• Enter guest rooms following proper procedures and verify they are vacant
• Perform checks on all room appliances to ensure proper working condition
• Adjust furniture, desk items, and appliances as necessary
• Dust furnishings and walls, removing marks and stains
• Perform floor care duties in hallways and guest rooms, including carpet vacuuming
• Respond immediately to guest requests and requests from other departments

Guest Service Standards

• Greet guests professionally and acknowledge all guests in accordance with company standards
• Anticipate guest service needs and provide assistance proactively
• Express genuine appreciation and thank guests for their visit
• Communicate professionally with guests and colleagues
• Address guest requests promptly and courteously

Safety and Compliance

• Adhere to all safety, security, and company procedures and policies
• Report any safety hazards, injuries, maintenance problems, or accidents immediately to the housekeeping supervisor
• Maintain a clean and professional appearance at all times
• Keep uniform clean and presentable
• Complete required paperwork accurately
• Communicate any issues to the next shift

Team Collaboration

• Develop and maintain positive working relationships with colleagues
• Listen and respond appropriately to feedback and communication from team members
• Work collaboratively with other departments to support overall hotel operations