Hotel Housekeeper at Mulligan Hotel

About the Role

Mulligan Hotel in Lagos is recruiting a Hotel Housekeeper to maintain our high standards of cleanliness and guest satisfaction. This position plays a vital role in ensuring guest rooms and common areas meet our quality expectations while delivering exceptional service.

Key Responsibilities

• Replace used amenities in guest rooms and provide clean linens and towels
• Make beds, fold towels, and ensure bathrooms are thoroughly cleaned
• Remove trash, dirty linens, and room service items promptly
• Load and transport housekeeping carts with supplies to designated areas
• Enter guest rooms following proper procedures and verify they are vacant
• Perform checks on all room appliances to ensure proper working condition
• Adjust furniture, desk items, and appliances as needed
• Dust furnishings and walls, and remove marks and stains
• Perform floor care duties including vacuuming carpets in hallways and guest rooms
• Respond immediately to guest requests and requests from other departments
• Anticipate guest service needs and provide assistance proactively
• Greet guests professionally and acknowledge them warmly
• Communicate any safety hazards, injuries, maintenance problems, or accidents to the housekeeping supervisor immediately
• Report issues to the next shift and complete required paperwork
• Check stocking levels of consumables and replace when appropriate
• Develop and maintain positive working relationships with colleagues
• Listen and respond appropriately to guest concerns

Requirements

• Ability to push and pull loaded housekeeping carts and work-related machinery over sloping and uneven surfaces
• Adherence to all safety, security, and company procedures and policies
• Strict compliance with health and safety regulations
• Professional appearance and clean uniform at all times
• Professional communication skills with guests and colleagues
• Ability to work efficiently and maintain company standards