HMO Desk Officer at Aniso Specialist Medical Centre

Job Summary

Aniso Specialist Medical Centre is seeking a reliable, detail-oriented, and professional HMO Desk Officer to join our front office team. This role is key in ensuring smooth interactions between the hospital, Health Maintenance Organisations (HMOs), and patients. The HMO Desk Officer will handle patient registration, process HMO approvals, verify coverage, and maintain accurate HMO and private patient records while upholding excellent customer service standards. This position offers a great opportunity for career growth.

Key Responsibilities

• Serve as the primary point of contact for all HMO-related patient interactions
• Register patients under their respective HMOs and confirm eligibility before consultations or treatments
• Obtain and process pre-authorisations and approvals from HMOs for procedures, medications, and investigations
• Manage proper filing and retrieval of both HMO and general patient records, ensuring easy access when needed
• Communicate effectively with HMO representatives to resolve queries, discrepancies, or approval delays
• Work closely with the Accounts and Billing team to reconcile HMO claims and ensure accurate submissions
• Guide patients through their HMO benefits, limitations, and required procedures in a polite and professional manner
• Ensure confidentiality, accuracy, and proper arrangement of all HMO-related documents
• Uphold professional etiquette by greeting staff, patients, and visitors courteously and maintaining clear, respectful communication at all times
• Adhere strictly to hospital policies and procedures regarding patient information and HMO claims

Qualifications and Requirements

• Bachelor's degree in any field (Health, Administration, or related fields are an added advantage)
• Must reside in Benin City
• Strong organisational and multitasking skills with attention to detail
• Proficient in computer use, including Microsoft Office and hospital/insurance software
• Excellent communication skills