Trusted listing
Head, Retail / SME Banking
Westfield Consulting
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
We are looking for a qualified candidate to fill this position.
Position Overview:
- Provide leadership and drive the growth of the Retail & SME team in line with the Bank’s strategic business objectives by mobilizing deposit liabilities through the different products of the bank, generating risk assets and in so doing providing both source of funding and revenue for the bank.
- Provide overall guidance, strategic direction, good business leadership and management in the execution of the department’s functions and activities.
- Drive the performance of the department by growing the market share for the Retail / SME market in line with targets set by the Bank’s Management by:
- Generating a deposit liability budget as directed by the bank.
- Generating a Profit after Tax PAT/PBT Budget as directed by the bank.
- Generating a risk asset budget as directed by the bank.
- Ensure that there is continuous growth in the departments balance sheet without losing sight of the strategic objectives of the bank.
- Ensure liability, asset and profitability growth of all business segments in the department.
- Provide effective leadership and strategic focus to enable the department meet its set targets on creation of quality risk assets and deposit mobilization and surpass it.
- Ensure zero tolerance for inactive/dormant accounts.
- Ensure effective relationship management with new and existing customers to improve deposit liability growth and mix.
- Appraise risk assets and monitor their disbursement.
- Identify new locations/outlets for business expansion.
- Initiate and coordinate the development of the department’s strategies and marketing plans.
- Identify new business opportunities and high value relationships for conversion to the bank’s customer base.
- Prepare and implement plans for growing client base.
- Provide marketing support by the way of joint calls with group members to ensure relationships are deepened and where there are knowledge gaps, take charge by showing them the way marketing is done.
- Network with all potential clients in own locality to increase customer base.
- Manage and deepen relationships with existing and prospective customers.
- Develop and maintain a high level of customer relationship management standard across the department.
- Ensure efficient service and maintenance of relationship with customers.
- Manage all staff in the department to achieve increased value creation, volume of business and enhanced profitability for the bank.
- Create and sustain a team culture...