## Title: Head of Operations

This position offers a great opportunity for career growth within a dynamic international energy insurance organization.

Provide strategic leadership and direction for all operational units within the company, ensuring alignment with business goals
Develop, review, and enforce operational policies, procedures, and standard operating processes (SOPs)
Monitor and evaluate operational performance metrics and drive continuous improvement to achieve efficiency and service excellence
Ensure seamless coordination across all operations functions to deliver an excellent customer experience
Lead business continuity and disaster-recovery preparedness to guarantee uninterrupted operations

Identify process gaps and lead initiatives to optimize workflows, reduce operational bottlenecks, and automate manual functions
Drive standardization, documentation, and performance monitoring across all operational units
Lead digital transformation initiatives in collaboration with IT and other business units

Ensure compliance with NAICOM guidelines, labour laws, data protection regulations, and industry governance policies
Support regulatory audit exercises, prepare required documentation, and respond to compliance issues
Work closely with ERM to address operational risks and implement mitigation strategies

Lead, coach, and mentor the operations team to enhance their performance and professional development
Collaborate with HR to identify manpower gaps, training needs, and recruitment requirements
Create a culture of accountability, continuous improvement, and high performance

Oversee administrative services, logistics, asset management, and facility maintenance
Ensure safety, security, and regulatory compliance across all office environments
Manage vendor relationships and monitor SLA compliance

Head, Operations at International Energy Insurance Plc

Job description