Head of Sales

An established company is recruiting for the following position.

• We are seeking an experienced Head of Sales to provide strategic leadership, drive revenue growth, and position the brand as a top luxury destination.

Key Responsibilities: Sales Revenue

• Drive and maximize sales performance to consistently achieve the overall sales target set by the company while ensuring operational integrity and monitoring monthly profitably.

• Develop initiatives to increase boutique sales.

Customer Retention

• Implement retention strategies to ensure the company can continue to have mutually beneficial relationships with target customers.

• Manage the achievement to business objectives, by utilizing a top client’s base.

• Establish, maintain and follow up on current clients and potential client’s relationships.

• General Lead Flow and Patching Leaks

• Undertake customer and market analysis to identify proposition development opportunities within our existing customer base.

New Customer Acquisition

• Develop and drive acquisition strategies for our brand, with a key focus development digital marketing campaigns and solutions.

• Enhance the company service proposition across all outlets to drive increased customer satisfaction and brand advocacy.

• Continuously improve our proposition for new customers, in particular looking at expanding the range of services these customers presently have access to.

Client Data Management

• Capture meaningful customers data for the purpose of building relationships to personalize future clients development opportunities.

• Build and maintain a robust base portfolio.

Customer Service Management

• Demonstrate sales leadership by playing an active role in the company customer engagement with all clients, ensuring the highest level of customer service is provided.

• Ensure that every customer feedback is put into a report and submit weekly to the executive Director.

• Develop a client order form.

Sales Budget Management

• Total P&L accountability and annual budget sales planning and implementation.

• Support the sales and marketing operations in the areas of financial management.

• Have a sound knowledge of what sales will be in future time periods and use this to form an aggregate sales forecast.

Competitors Activities

• Identify or competitors and evaluating their strategies to determine their strength and weaknesses relative to our own products and services.

Performance Management

• Weekly review sales team performance and check on gap in performance and seek reasons and actionable steps to close the gaps and also give them feedback, moti...