Head of Operations - SPADE at The Startup Place Limited

About SPADE

SPADE is building the next generation of online casinos for Africa, starting with Nigeria. We are committed to honest operations, fast payments, and intuitive user experiences. With a young, tech-savvy population and rapid digital growth, Nigeria presents a unique opportunity to redefine online gaming.

About the Role

We are seeking a Head of Operations to drive the execution of our ambitious growth strategy, oversee day-to-day operations, and ensure SPADE becomes the most trusted and innovative online casino in Africa.

Key Responsibilities

Operational Leadership

• Oversee daily operations across payments, customer service, agent networks, and platform performance
• Design and implement scalable operational processes to support rapid growth
• Recruit, build and lead a strong operations team in Nigeria

Payments & Compliance

• Ensure seamless integration of all payment providers (banks, digital wallets, agents, kiosks)
• Oversee financial operations in partnership with CFO, ensuring regulatory compliance with Nigerian gambling and financial authorities
• Establish robust KYC/AML practices to ensure responsible operations

Customer Experience & Platform Management

• Work with product and tech teams to ensure the platform delivers intuitive UI and personalized gaming experiences
• Oversee 24/7 customer support operations, focusing on minimal wait times and high satisfaction

Partnerships & Growth Enablement

• Coordinate with marketing and partnerships teams to align operational capacity with customer acquisition campaigns
• Build strong relationships with regulators, payment providers, agents, and local business partners

Performance & Reporting

• Define and track KPIs across operations, including payout times, customer satisfaction, platform uptime, and player retention
• Report regularly to executive leadership on operational performance, risks, and opportunities

Qualifications & Experience