## Title: Head of Operations

This vacancy presents a chance to join a leading organization in a key operational leadership position.

Ensure efficient processing of customer transactions including deposits, withdrawals, transfers, and loan disbursements
Monitor operational performance and ensure adherence to service delivery standards
Monitor cash management, vault controls, and cash movement procedures
Ensure compliance with approved transaction limits and authorization levels
Address operational challenges and resolve customer service issues promptly
Ensure compliance with Central Bank and other regulatory requirements applicable to microfinance banks
Implement and monitor internal controls to mitigate operational and fraud risks
Ensure timely reconciliation of all operational and settlement accounts
Enforce compliance with AML/CFT, KYC, and consumer protection guidelines
Oversee the effective use of core banking systems and digital channels
Identify process gaps, inefficiencies, and system challenges, and drive improvements
Ensure business continuity and disaster recovery readiness
Lead, mentor, and evaluate operations staff
Foster a culture of accountability, integrity, and customer focus

Bachelor's degree in Banking, Finance, Business Administration, or a related field
Minimum of 5–13 years' experience in banking or microfinance, with at least 2–5 years in a management position
Strong knowledge of microfinance banking operations and regulations
Experience using BankOne software
Professional qualification (ICAN, ACCA, CPA, or MBA) is an advantage

Head of Operations (HOP)

Job description